Refund policy
Return and Refund Policy
In accordance with EU consumer law (the Right of Withdrawal), you have the right to cancel or return your order within 14 days of receiving your last item, without giving any reason.
Requesting a return: Submit your return request through your customer account within 14 days of receiving your order. Once approved, you have an additional 14 days to send the item back. Items returned after this period will not be accepted and will not be eligible for a refund.
Condition of items: Items must be returned in their original, unworn, and unwashed condition, with all labels still attached. Items that are damaged, washed, or visibly used may be refused or only partially refunded.
Packaging: Please pack the item carefully to prevent damage during transit. We recommend using the original packaging or an equivalent sturdy alternative. We are not responsible for items that arrive damaged due to inadequate packaging.
Return shipping costs: Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. In that case, we will cover all return shipping costs and provide a free replacement or full refund.
Refund: Once we receive and inspect your return, you will receive a full refund within 14 days via your original payment method. We will send you a confirmation once the refund has been processed.
Defective or incorrect items: If you receive an item that is defective, damaged, or incorrect, please contact us within 30 days of receiving your order through your customer account and include clear photos of the issue. We will resolve this free of charge with a replacement or refund.
Exceptions: The following items are excluded from the right of withdrawal, unless they are defective or incorrect:
- Custom-made or personalized items
- Items that cannot be returned for hygiene reasons